DoubleTree by Hilton Edinburgh Airport

I recently stayed 10 nights at the DoubleTree Hotel in Edinburgh and had an outstanding experience, thanks in large part to the front desk staff—particularly Bemin and the front desk manager, Tom. From the moment I arrived, I was always greeted with a warm smile and genuine hospitality. Both Bemin and Tom were consistently helpful, answering my questions and providing updates with patience and professionalism. What truly stood out was the way Bemin went above and beyond when I experienced a medical episode during my stay. He calmly and efficiently arranged for paramedics and an ambulance, ensuring I received the care I needed without delay. When I returned to the hotel from the hospital, Bemin kindly helped with my bags and organised a smooth room change to make things easier for me. His calm, kind, and attentive manner made a difficult experience far less stressful. I am so grateful for his support and would like to acknowledge his exceptional customer service. If he’s not already in a management role, I strongly encourage hotel leadership to recognise and reward him. Thanks to staff like Bemin and Tom, I would absolutely recommend this hotel to family and friends in a heartbeat. Their genuine care and professionalism made all the difference during my stay. Warmest thanks, Charlotte Keepa

Staff: really friendly staff, quick service, always there to answer questions! We especially want to thank Francesca from the front-desk for giving us a warm welcome. We got a free upgrade, which is always a nice to have! But even if this wasn't the case, the customer service is still great! Room: nice and spacious room, very clean, all amenities available, no sound of airplanes or other guests (so well insulated), very comfy bed and pillows, tasty selection of coffee pods. (10/10) Hotel: looks old from the outside, but inside it's actually modern, and our room was also very modern. Also great to have the option to order food until 11PM, certainly if you arrive later at the hotel like we did. (10/10) Location: great location if you need to catch your flight the next morning, 10 minutes walk to the airport. (10/10)

We had a fabulous overnight stay at this hotel before a very early morning flight. We had a family room and it was perfect, with two big comfortable queen beds and a comfrotable sofa bed. The staff on reception were very helpful, and the staff in the restaurant were absolutely great and fun with the kids. The food was just what we were after. And the swimming pool was a totally brilliant plus, really good fun for using up our last holiday hours.

We only stayed from 4:00PM till 4:00AM but it was a good experience. The front desk was very helpful and friendly, the complimentary cookie was delicious. We even got a 2 hour free ticket for our car before we needed to return it, I really appreciated that. We got a room in the new(or renovated?) wing which was very quiet and clean, the size was very good. The hotel is next to the airport and the car rental services, it's easy to return the car and walk to the hotel or the other way around. There's a free bus service to the airport but when we traveled (4:00 AM) it was very busy (at least 20 persons waiting). Fortunately the airport is a less then 10 minutes walk so we walked, which was faster then the bus (I think).

Hotel is 5-minute walk from the airport terminal. Food was not bad. Room was spacious and comfy.